Embella Jewellery’s warehouse is located in the tropical town of Darwin, Australia. Our remote location means our delivery service is a little slower than city to city shipping.
Shipment DelaysDue to reduced transportation during this pandemic, there may be some slight delays in shipping your orders. We apologise for any inconvenience.
To ensure the fastest delivery we can offer, we’ve partnered with two major shipping providers for our domestic (Australia wide) and international deliveries.
PLEASE NOTE: The shipping times provided are estimated as a guide only. Delays such as extreme weather events, weekends, public holidays, customs processing and large sale events may result in longer shipping times.
Embella dispatches all orders within 2-3 business days. On rare occasions, such as particularly busy retail periods, processing times may be delayed due to the large volume of orders received.
Every Embella order comes beautifully wrapped in our branded packaging. However, if you would like your items individually gift wrapped with a small message for the gift recipient, please check the Gift Box option on the product page to add a $5 gift box to your order. Gift Boxes are purchased per item, not per order.
Click + Collect: Pick up at our Embella Boutiques
We have recently changed over to an integrated Pick Up solution, which means you will see a Pick Up in store option during checkout. Pick up is only available at your preferred location where stock is readily available. If you find pick up is not available on selected products, you can contact us to request these items be transferred between our boutiques.
Pick up orders may be collected from our Darwin or Yamba Boutiques. Please allow for 1-3 business days for your order to be prepared. Embella will contact you when your order is ready for collection.
All Australian orders are shipped with AusPost Express Post from our Darwin warehouse.
Shipping may take between 2-4 business days, plus order processing time. Your parcel will be trackable and you will be provided tracking information upon shipment. Unfortunately, due to our warehouse location, we are outside of the next-day delivery service with Australia Post. Track your order on the Australia Post website here.
Shipping rates are calculated based on the origin of the products being shipped to you. We now ship from both boutiques, this may result in combined shipping costs when items in your order are coming from two locations. Standard shipping starts at AU$12.00.
We offer Free Shipping when you spend over AU$150.
Embella Jewellery ships around the world with a few exclusions.
*RUSSIA: Unfortunately due to customs regulations, we are now no longer able to ship to Russia.
*HUNGARY: Unfortunately due to customs regulations, we are now no longer able to ship to Hungary.
All International orders are shipped with DHL International Express from our Darwin warehouse.
Shipping takes approximately 3-6 business days, plus order processing time. Depending on the delivery country and customs clearance, shipping may take longer. Your parcel will be trackable and you will be provided tracking information upon shipment.
Shipping rates are calculated based on the origin of the products being shipped to you.
We offer Free Shipping when you spend over AU$300.00
Taxes & Customs Charges
Please note that you may be subject to pay any taxes, duties, handling fees and customs clearance charges required from your country for importing goods. We cannot give you an estimate of this cost as it varies for each country. We urge you to contact your local customs office for further information regarding costs and how to get your items cleared through customs.
Embella is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it. If you do not pay your country taxes your items will be returned to us by the most economical route, and you will need to pay additional shipping charges if you would like your item resent. DHL International Express does not deliver to PO Boxes, as a signature will be required upon delivery.