If your piece of Embella Jewellery or Clothing is believed to be faulty* you are by law entitled to receive a full refund, as long as the piece is brought/sent back to the Embella Gallery within 7 days from purchase date alongside a valid Proof of Purchase. Proof of purchase can be in the form of Store Receipt or Bank Statement. The item must still be original packaging and still have intact any price tags.
* A faulty item is defined as not being of the quality that you reasonably expected when it was purchased, bearing in mind how the item was described to you prior to purchase and also the item price - or unfit for purpose - meaning that the item doesn’t do what you reasonably expected it would.
Please Note: Embella does not give refunds if you simply ‘change your mind’, do not have a valid proof of purchase or damage the item in any way.
Exchange / Store Credit
Embella is happy to exchange OR provide you with a store credit (that lasts for seven from the return date) as long as the item is returned within 7 days (Or Embella is notified within 7 days). All items are to be in new, unused, saleable condition with all tags attached.
NO REFUNDS/EXCHANGES/STORE CREDIT ON ANY SALE ITEMS!
Each Embella product is carefully hand constructed from the highest quality materials. Given the delicate nature of a hand made process, we offer a 3 month warranty on all Embella pieces from date of purchase. This warranty covers manufacturing faults (but does not cover neglect or wear & tear) and we will at our discretion replace or repair your damaged product with proof of purchase (whether that be Store Receipt or Bank Statement).
Please contact us directly regarding any warranty claim on email@example.com or phone the Gallery (08) 8941 1755