Warranty and Repairs
Received a faulty product?
The return of faulty or damaged products is detailed in our returns policy following the Australian Consumer Act.
3-Month Warranty
Repairs
Each Embella product is carefully handcrafted from the highest quality materials. Given the delicate nature of a handmade process, we provide a three-month manufacturing warranty and may be able to offer a free repair of your damaged product if you have proof of purchase. Repair requests outside of our warranty will incur a repair fee.
Repairs are subject to available materials. Due to the varied nature of these repairs, we cannot provide a price list, so all repair requests must be submitted through our repair request form here. We do not accept repair requests on items that are older than 3 years.
Repair Type & Description |
Price |
Clasp Repair / Adjustment links (8-link HS chain) |
$25 |
Rethreads Timeframe: 3 – 7 weeks Each piece will be inspected carefully by our workshop & if additional work is required, our team will advise before proceeding with the repair. Any additional silver or semi-precious stones will be subject to an additional charge upon inspection. Rethreads are only offered on designs younger than 3 years or styles that we stock. What does a rethread entail? New threaded & platted Ploywax cotton cord, Polishing & cleaning of the silver beads. |
|
Kids Jewellery |
$40 |
Thin Strand |
$65 - $75 |
Thick Strand |
$85 - $95 |
Dreamcatchers/Necklaces on Ploywax Cotton |
$85 - $110 |
Handmade Repairs Our Handmade repairs are subject to the availability of semi-precious stones & silver charms. Design changes may occur due to the possibility of missing stones or having to replace any silver beads & charms. Any bent, damaged, tarnished silver, broken stones, or stones that have been drilled smaller, in comparison to the current materials that we use, will be replaced and charged additionally. Any changes in quotes will be communicated before the repair is processed. |
|
Earrings |
$55 |
Bracelets |
From $50 |
Necklaces |
$65 - $110 |