FREQUENTLY ASKED QUESTIONS ABOUT AFTERPAY

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2
weeks without any interest.

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase.

It’s that easy!

Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Afterpay can only be applied to purchases made on the retailer's website or in-store (where available).

Embella only offers Afterpay for online purchases.

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

Check out the Afterpay Payments FAQ.

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

View our Shipping Page for more information.

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

If you have changed your mind, you can return your Afterpay purchase in-store or by mail in accordance with our Returns Policy. Please check that your return or exchange meets our Return policy here.

Returns resulting in refunds will have a 5% fee deducted from the refund balance. Refunds may take up to 10 business days to appear in your account.

Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com/en-AU for a comprehensive list of FAQs, terms, as well as Afterpay’s Privacy Policy, which can be found at www.afterpay.com/en-AU/privacy-policy.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.