The return of faulty or damaged products is detailed in our returns policy following the Australian Consumer Act.

The 'warranty term’ of three months is the maximum length of time that we would expect significant faults to arise within for these faults to be determined as a manufacturing faults. Proof of purchase is essential for all warranty claims. We now encourage customers to choose a digital receipt when purchasing in our Boutiques for warranty purposes. Warranty does not cover neglect, wear and tear, lost items, bent items, accidental damage, tarnish, contact with chemical substances such as creams, perfumes, oils, cleaning products or acidic skin types which may cause discolouration. Scratches are not considered a manufacturing defect as they occur with everyday wear.Outside of the three-month warranty timeframe, there are potentially many other factors that may contribute to and result in the damage of our delicate, handcrafted products. This includes, but is not limited to potential wear and tear, factors like proper storage, care or cleaning, heat exposure, or moisture exposure.

Each Embella product is carefully handcrafted from the highest quality materials. Given the delicate nature of a handmade process, we provide a three-month manufacturing warranty and may be able to offer a free repair of your damaged product if you have proof of purchase. Repair requests outside of our warranty will incur a repair fee.

Repairs are subject to available materials. Due to the varied nature of these repairs, we cannot provide a price list, so all repair requests must be submitted through our repair request form here. We do not accept repair requests on items that are older than 3 years.

As soon as your jewellery has been repaired, we will contact you to arrange an in-store collection or return shipping.

Repairs are subject to available materials. Due to the varied nature of these repairs, we cannot provide a price list, so all repair requests must be submitted through our repair request form here. We do not accept repair requests on items that are older than 3 years.