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    Can I request a custom jewellery piece?

    Yes, absolutely! If you're after something extra special get in touch with the team here.

    What is HillTribe Silver?

    HillTribe Silver is traditionally handcrafted using 99.5% pure silver. The charms & beads used in our designs are intricately handmade utilising ancient techniques.

    Although the finished beads are not as bright as sterling silver the quality of the silver used holds its shine and lustre longer & is generally more resistant to tarnish. 

    I've changed my mind. Can I get a refund? 

    Embella does not give 'change of mind' refunds. However, we are more than happy to exchange full priced products or issue a store credit so long as the product is returned according to our Returns Policy. You must have a valid proof of purchase and all items are to be in new, unused, saleable condition with all tags attached. Click here for more information about our returns policy.

    I think my item is faulty. What happens now? 

    If your piece of Embella Jewellery or Clothing is believed to be faulty*, we will offer a replacement, repair or refund in accordance with Australian Consumer Law. 

    You must have proof of purchase to return any items (including faulty items) to us. Proof of purchase can be in the form of Store Receipt, Email Order Confirmation or Bank Statement. 

    * A faulty item is defined as not being of the quality that you reasonably expected when it was purchased, bearing in mind how the item was described to you prior to purchase - or unfit for purpose, meaning that the item doesn’t do what you reasonably expected it would.

    If you believe your item to be faulty, please contact us here.  

    Where do you ship? 

    Embella ships all over the world! There are some areas that have restrictions on shipping jewellery, so unfortunately we can no longer send jewellery products to Russia or Hungary. Shipping fees vary depending on location. Read more about our shipping methods here.

    Do you wholesale?

    We sure do! Interested in stocking Embella? Find out more here.

    Where can I find you? 

    Head to the contact us page for current boutique and market locations. Alternatively, check out some of our stockists here

    I want to promote your brand! Can we talk? 

    Absolutely! You can now apply to become an Affiliate Ambassador for Embella here, or alternatively you can contact our Marketing team at marketing@embella.com.au to discuss a collaboration.