We recommend removing your Embella pieces before swimming, showering, washing your hands, exercising, sleeping, or completing household chores. Contact with sunscreen, lotions, perfumes, hairsprays, soaps, salt or chlorinated water, and cleaning chemicals can damage both metals and stones.

Our Hill Tribe Silver pieces, however, are ocean-safe and designed for everyday wear — from swimming in the sea to showering and washing your hands. Known as your ‘never-take-off’ jewellery, each piece is naturally polished over time by the oils in your skin, becoming even more beautiful with every wear.

Jewellery should be the final step when getting ready and the first thing removed at the end of the day. Silver is a soft metal and can bend, warp or break under pressure. Necklaces may stretch or kink if slept in or caught on clothing, while rings, cuffs and earrings can bend or weaken if subjected to force.

Store your jewellery in a dry, secure place away from moisture, dust and direct sunlight to help prevent tarnishing. Your Embella jewellery box or pouch is the perfect place to keep your pieces safe when not in use. It is best to store your metals separately to ensure they don’t react to one another.

We recommend gently wiping your jewellery with a soft cloth between wears and before storage to remove body oils or residue that may contribute to tarnishing. Polish the metal not the stones or shells, as polishing cloths contain polishing agents not suitable for stones and shells.

Your Hill Tribe Silver pieces will naturally polish over time by the oils in your skin, so to return your Hill Tribe piece to her original shine, wear her often.

A high-quality silver or gold polishing cloth is the best way to restore shine and maintain your jewellery. Sterling silver and brass may naturally tarnish over time as they react with air, moisture and body oils—this is normal and not considered a fault. Regular gentle polishing will help keep your pieces looking their best.

Please avoid over-polishing gold-plated jewellery, as excessive polishing can wear down the plating over time.

We do not recommend wearing jewellery in water, unless specified as ocean-safe. Exposure to water, chemicals and polishing will cause gold plating to wear more quickly, and may impact natural stones and metals. Gold plating is not permanent and will naturally fade over time with wear.

Our Hill Tribe Silver pieces are our ocean-safe heroes and have been designed for everyday wear — from swimming in the sea to showering and washing your hands, you never have to take them off.

Tarnishing and plating wear can occur due to moisture in the air or contact with chemicals such as perfumes, deodorants and body products. This is a natural process and not considered a fault.

To slow tarnishing, avoid contact with products where possible, wipe jewellery between wears, and store pieces in an airtight container. Using a polishing cloth regularly will help restore and maintain shine.

Natural bodies of water can vary in composition, and some may contain minerals, chemicals or sulphur that can cause silver to oxidise or tarnish. While Hill Tribe Silver is suitable for everyday wear, we recommend rinsing your jewellery with fresh water after swimming in lakes, waterholes or rivers to help maintain its finish. Please note that tarnishing caused by environmental exposure is not considered a fault. Hill Tribe Silver is naturally polished over time by the oils in your skin, wearing your Hill Tribe piece frequently will help to restore and maintain its shine.

Embella Jewellery is handmade using natural materials. Variations in colour, stone inclusions, texture, oxidisation, and shape are part of the beauty of each piece. Subtle tool markings may also be visible, reflecting the handmade process.

These variations are not considered faults, but rather a celebration of individuality—no two pieces are ever exactly the same.

If you are unsatisfied with your purchase, please contact us within 14 days of receiving your order.

We use natural stones throughout our collections. Some stones are more delicate than others and should be handled with extra care.

Opals, apatite, emeralds and moonstones are considered high-care stones. Opals in particular are porous and may change colour if exposed to water, chemicals or high humidity environments (such as bathrooms).

Huggies may naturally loosen over time. If the clasp feels loose, gently adjust the post so it realigns with the clasp. Do not force the hoop open from the front or apply pressure to the hinge, as this can cause damage.

Cuffs should be slipped on and off from the narrowest part of the wrist. Avoid stretching cuffs open or tightening them while on the wrist, as repeated bending can weaken the metal or stone settings. Take care during wear to avoid catching cuffs on surfaces or clothing. Cuffs and Bangles that have been altered and bent beyond their intended shape are not eligible for return or replacement.

Gold-plated jewellery is best suited to occasional wear. Plating will naturally wear over time and may fade more quickly with exposure to water, chemicals or excessive polishing.

Between wears, gently wipe gold-plated pieces with a soft cloth. We do not recommend swimming or showering while wearing gold-plated jewellery.

Our adjustable rings and toe rings are designed for a comfortable fit and can be gently shaped to suit you. However, excessive bending or repeated adjustment can cause the metal to warp. Pieces that have been altered beyond their intended shape are not eligible for return or replacement.

Our polywax anklets and bracelets are designed with an adjustable bead for a comfortable, custom fit. Over time, the polywax will naturally soften with wear.

To keep your piece secure, we recommend tying a single knot at the end to hold the adjustable bead in place and prevent it from slipping.

We kindly ask that you choose carefully when selecting your Embella Jewellery.

We offer a store credit on full-priced items (excluding earrings and toe rings) returned within 14 days of purchase, provided items are unworn, in original condition, and returned in original packaging.

Items purchased during sale periods or with promotional codes are considered final sale and are not eligible for return or exchange.

Our adjustable rings, cuffs and adjustable bangles may not be returned or repaired if they have been altered beyond their intended shape due excessive bending or repeated adjustment.

Due to hygiene reasons, earrings and toe rings cannot be returned or exchanged.

If you believe your return falls outside of the above, please contact our team within 14 days of receiving your order and we’ll assess on a case-by-case basis.

Once your return has been approved in line with our returns process, your refund will be issued via the original payment method used at checkout, as required.

If your order was placed using Afterpay, a 5% processing fee will be deducted from the refund total. Refunds are issued back through Afterpay and may take up to 10 business days to appear in your account.

For more information on Afterpay Refunds, click here or visit https://help.afterpay.com/hc/en-au/sections/203372906-Returns-Refunds

Yes. Embella offers:a 3-month manufacturing warranty on all jewellery

If you experience an issue with your jewellery, please contact our team for warranty, repair and return assistance.

Our manufacturing warranty covers faults in workmanship only. It does not cover general wear and tear, including tarnishing, scratches, stone wear, or gold-plating fade.

If a piece shows signs of improper care, accidental damage or misuse, the warranty will be void and a repair fee may apply.

Damage occurring outside of the warranty period may still be eligible for repair. While we cannot guarantee all pieces can be restored, we’re happy to assess and provide a quote where possible.

Please note: Any repairs, resizing or modifications carried out by a third-party jeweller, or attempts to repair a piece yourself, will void the warranty.

Our warranty does not cover:

• Lost or stolen items
• Tarnishing, scratches or plating wear
• Damage caused by dropping or impact (including chipped, cracked or scratched stones)
• Damage caused by water, chemicals or improper storage
• Our delicate pieces, which are fragile and must be handled with care Our adjustable rings, toe rings, cuffs and bangles that have been altered beyond their intended shape are not eligible for return or replacement.

We recommend following our Care & Wear Guidelines to help extend the life of your jewellery.

If you’ve selected the incorrect size, we’re happy to exchange your item provided it’s returned unworn within 14 days of purchase. If the correct size is unavailable, a store credit will be issued.

Please refer to our sizing guide before purchasing to ensure the best fit.

To arrange a return, exchange or repair, please contact our customer care team with your order details. Customers are responsible for return shipping costs unless the item is approved under warranty.

We do not accept returns on items that have been worn and damaged through use. Please ensure your jewellery is handled with care, as wear and tear, accidental damage, or misuse are not considered faults and are not eligible for return or replacement.

Returned items must be securely packaged in original protective materials. We recommend using a tracked or registered postal service, as Embella is not responsible for parcels lost or damaged in transit.

If a parcel is rejected at customs due to a change of mind, Embella reserves the right to deduct any duties, taxes, or fees incurred from your refund once the parcel has been returned to us. These shipments are treated as return to sender and are considered a low priority by international couriers, meaning return transit times can take up to three (3) months.

Please note: Subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the total value of items being returned in a single shipment exceeds $1,000 AUD. If your return exceeds this value, items must be shipped separately to avoid customs charges being deducted from your final refund amount.

Due to the delicate nature of handmade pieces, Embella offers a 3-month manufacturing warranty on all jewellery.

The warranty covers manufacturing faults only and does not include wear and tear, tarnishing, plating wear, accidental damage, loss or theft. Any work carried out by a third-party jeweller voids the warranty.

Proof of purchase is essential for all warranty claims. We encourage customers to choose a digital receipt when purchasing in our Boutiques for warranty purposes.

Where possible, we offer repairs outside of the warranty period for up to 3 years. Please contact our team at enquiries@embella.com.au for a repair assessment and quote. While we do our best, not all pieces can be repaired.

Please submit a repair request form here and we will provide a quote and time frame for your repair.

Items without proof of purchase cannot be repaired. We encourage all customers to choose a digital receipt as proof of purchase.

Gift Cards
Gift Cards are valid for three (3) years from the date of issue and are not redeemable for cash. Gift Cards are non-refundable.

Gift Wrapping
Gift Wrapping is non-refundable.

We offer a range of secure and convenient payment options for a seamless checkout experience:

Credit & Debit Cards
We accept Visa, Mastercard and American Express.

PayPal
Checkout quickly and securely without entering your card details. You’ll be redirected to PayPal to complete your purchase before returning to our website.

Shop Pay
A fast, secure checkout that saves your details for next time. Simply enter the SMS verification code to complete your order.

Google Pay
A secure way to pay using your saved details through Google Pay for a streamlined checkout.

Apple Pay
Checkout effortlessly using Apple Pay on your Apple device.

Afterpay
Enjoy the flexibility to buy now and pay later with interest-free instalments via Afterpay. Available for online orders within Australia.

At checkout, simply enter your gift card or discount code in the designated field before completing your purchase. On mobile, tap ‘Show Order Summary’ to reveal the entry field. On your desktop, you’ll find it on the right-hand side of the checkout page.

If you’ve arrived via one of our emails or promotional links, your discount may be automatically applied at checkout — no code required. Just ensure the offer is reflected in your order summary before completing your purchase.

Please note, only one discount code can be applied per order.

We offer express shipping on all Australian orders via Australia Post, with international shipping available through DHL with our door to door, trackable service.

Standard International Shipping is calculated at checkout once you have put in your address. These rates are calculated by our shipping provider and are not set by Embella.

US Order: Due to the ever changing compliance and import costs for shipments to the United States, please reach out to us at enquiries@embella.com.au for tailored delivery options.

Yes. We offer free express domestic shipping on all Australian orders over $150.

All domestic orders are sent via express post. All express orders are sent with signature on delivery and are typically dispatched within 2 business days of your order being placed. Please note that delivery timeframes are in addition to dispatch times. If your order cannot be fulfilled via express shipping, we’ll be in touch as soon as possible.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details. We recommend tracking your parcel directly with Australia Post or DHL to ensure a smooth delivery experience.

After dispatch, responsibility for tracking the parcel rests with the customer. If there are any delivery issues, we’re happy to assist by lodging an enquiry with the courier, however we’re unable to compensate for parcels that are lost or stolen once marked as delivered.

• Express Domestic Shipping: Please allow 2–3 business days after dispatch
• International Shipping: Delivery typically takes 1 week, but please allow up to 2 weeks, depending on destination and customs processing

Our 'Pickup' option is only available at our local boutiques in Darwin and Yamba, where items are in stock. During checkout, if you find pick up is not available at your preferred boutique, you can contact us to request these items be transferred between our boutiques.

Pick up orders are usually ready for collection within 1-3 business days after you place your order. We will contact you when your order is ready for collection.

All Embella orders are carefully wrapped and presented in either a branded jewellery box or pouch. If you’ve ordered multiple pieces, items may be wrapped individually but packaged together to reduce waste.

If your order is a gift and you’d prefer separate gift boxes for each item, please leave a note at checkout or contact us shortly after placing your order.

If you need to make changes to your order, please contact our customer care team as soon as possible with your order number and requested update.

+61 8 8941 175

enquiries@embella.com.au

Once an order has been dispatched, we’re unable to make changes to the order or delivery address. Embella cannot take responsibility for parcels delivered to incorrect addresses provided at checkout, or delays caused by couriers or international customs processes.

We ship to most international destinations worldwide. However, due to country-specific restrictions, there are some locations we’re unable to deliver to.

Please refer to our Excluded Countries list for full details before placing your order.

International orders are sent via DHL using an express shipping service. Please allow up to 3 weeks for delivery, as delays may occur due to customs processing.

Please note that Embella is not responsible for any customs, duties or import taxes incurred on international orders. These charges are the responsibility of the customer and are determined by your local customs authority.

We recommend checking applicable customs and import duties for your country before placing your order to avoid any unexpected fees.

All Embella designs are created in Australia and brought to life by skilled artisan silversmiths and goldsmiths in Australia, India, Thailand and Indonesia. We produce in small batches to honour traditional craftsmanship and reduce waste.

Stones

Our stones are natural semi-precious and precious gemstones sourced globally and selected for their individuality. Stones are cut and polished specifically for our designs, we choose each stone individually to ensure the highest quality for our designs.

Metals

• Sterling Silver: 925 sterling silver, stamped and hallmarked
• Hill Tribe Silver: 99.5 - 99.9% pure silver
• Gold Plated: 925 sterling silver or stainless steel base with 1.5–2 micron gold plating
• Solid Gold: 9K and 14K solid gold, stamped and hallmarked

All Embella jewellery is hypoallergenic and nickel-free.

Hill Tribe Silver is a celebration of heritage and craftsmanship, traditionally handcrafted using 99.5% pure silver. Each charm and bead is carefully made by hand, drawing on generations of ancient silversmithing techniques.

Softer in tone than sterling silver, Hill Tribe Silver carries a more organic, matte glow — one that endures. Its higher silver content allows it to hold its shine for longer and offers greater resistance to tarnish, making it a beautiful choice for everyday wear.