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    Do you accept custom jewellery reqeusts?

    We sure do. If you're after something extra special get in touch with the team here.   

     

    What is Karen Hill Tribe Silver?

    Being between 99.5% and 99.9% pure silver, Karen silver has a higher silver content than sterling silver. It's just the solder used to fuse the silver components together that makes up the last fractions of a percent. Consequently, it has a weight, bright satin colour and feel, all of its own. Every piece is handmade and individual. The hand-hammered and chased details are wonderful and you can actually see the evidence of each piece having been formed by the hands of a Karen Craftsman. These pieces are not usually hallmarked in any way, but we can guarantee their origins.

     

    I've changed my mind. Can I get a refund? 

    Embella does not give refunds. However, we are more than happy to exchange your product or issue a store credit so long as the product is returned according to our Returns Policy. You must have a valid proof of purchase and all items are to be in new, unused, saleable condition with all tags attached. More information about exchanges is available here.

    NO REFUNDS/EXCHANGES/STORE CREDIT ON ANY SALE ITEMS 

    I think my item is faulty. What happens now? 

    If your piece of Embella Jewellery or Clothing is believed to be faulty*, you are by law entitled to receive a full refund, as long as the piece is brought/sent back to Embella Jewellery within 30 days from purchase date alongside a valid Proof of Purchase. Proof of purchase can be in the form of Store Receipt or Bank Statement. The item must still be original packaging and still have intact any price tags.

    * A faulty item is defined as not being of the quality that you reasonably expected when it was purchased, bearing in mind how the item was described to you prior to purchase and also the item price  - or unfit for purpose - meaning that the item doesn’t do what you reasonably expected it would.

    If you believe your item to be faulty, please contact us here

     

    Where do you ship to? 

    Embella is proud to say that we ship WORLDWIDE. Depending on your location different fees apply. Read more here.

     

    Do you wholesale?

    We sure do! Interested in stocking Embella? Find out more here.

    Where can I find you? 

    Head to the contact us page for current boutique and market locations. Alternatively check out some of our stockists here

     

    I want to promote your brand! Can we talk? 

    Absolutely. If you're interested in becoming a brand ambassador learn more here. Alternatively please direct all media and marketing enquiries through here