If you change your mind, we offer a store credit or exchange on any full-priced item subject to the following conditions:
- Item(s) must be returned within 14 days of dispatch. We suggest all items are tried on as soon as they are received to ensure you are able to return items within this timeframe.
- Item(s) must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
- Due to health & hygiene requirements we cannot accept the return of Swimwear, Earrings and Toe Rings.
- Sale, clearance and sample items cannot be returned if you change your mind, due to the limited nature of these items.
Embella Jewellery defines an 'exchange' as a change of mind, where you would like to swap your item for a different size or colour. Exchanges are included in the above conditions and are subject to availability.
Under the Australian Consumer Law, merchants do not have to accept a return if they simply change their minds.
Unfortunately, we cannot guarantee that we can make any changes or cancel your order once it has been placed. We recommend contacting us on +61 8 8941 175 or via email@example.com if you wish to cancel or change your order.
We reserve the right to cancel an order up until it is dispatched from our warehouse and a tracking confirmation email is sent.
Please email us and we can resolve this for you as soon as possible.
Our obligations, under the Australian Consumer Law, include replacing the item (subject to stock availability), repairing the item, or providing a refund upon receipt of the item returning to our warehouse.
Return shipping of faulty or items received in error may be reimbursed by Embella Jewellery upon proof of receipt of postage.
We offer a 3-month manufacturing warranty (excluding fair wear and tear) on all Embella Jewellery from the date of purchase. For more information, visit our Warranty page.
An item is deemed faulty if;
- The item has an unadvertised defect
- The item is unsafe
- The item is not suitably durable or,
- The item is unacceptable in appearance or finish
An item is not faulty if;
- Any defects are displayed or communicated to you prior to purchase
- You examined the item before purchasing and didn’t find defects you should have noticed
- You have used the item in an ‘abnormal’ way
- You have used the item for a long time
If your order is missing and the tracking information states that it has been delivered, please email us so we can help you. The companies we ship with have their own investigation processes and we work closely with them to locate, replace or refund your order.
Please note, if your shipment is deemed lost, Embella will be reimbursed you, minus any logistics charges incurred due to customer error.
Proof of purchase is required for all returns (including faulty goods). If you do not have a customer account and/or lose your gift receipt or cash register receipt, you may be able to confirm your purchase using your credit card statement. We encourage all customers to opt for a digital receipt which is emailed to you and better for the environment.
How you are refunded depends on your original payment method and whether you received the items as a gift.
Upon receipt of the items, you will receive a refund for the purchase price (excluding original shipping costs) directly to the original method of payment used for purchase.
Where your items were gifted to you or the items fall outside of the conditions of a 'Change of Mind' return, you may be offered store credit.
Gift Cards + Vouchers
If you paid with a gift card, you will be refunded the amount via gift card with a unique code.
Where Afterpay is the form of payment, we will send the refund via Afterpay which may take up to 10 business days to reach your account.
If you paid import duties or taxes on an item that you have returned and would like a credit invoice to send to your customs office please contact us.
We aim to process refunds quickly, but please allow up to 7 business days for returns to be processed.
Once we have confirmed your return through our standard return process, we are legally obligated to process any refunds through the same form of payment as the original payment on the order.
Where Afterpay is the form of payment, there will be a 5% fee deducted from your refund balance. We will send the refund via Afterpay which may take up to 10 business days to reach your account.
For more information on Afterpay Refunds, click here or visit https://help.afterpay.com/hc/en-au/sections/203372906-Returns-Refunds. Alternatively, visit our Afterpay FAQ here.
Change of Mind Returns
You will be responsible for shipping and handling charges to return any unwanted items.
We recommend shipping via a traceable method and to retain proof of postage until you have received confirmation that your return has been processed. Lost shipments will not be refunded.
In case of a parcel being rejected at customs due to a change of mind, we reserve the right to withhold all duties and taxes incurred from your refund once it has been returned to us. These are treated as 'return to sender' shipments which are considered a low priority by our courier and can take up to three (3) months to return to our warehouse.
Please note: Subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately if over the value of $1000 to avoid deductions from your final refund amount.
The following products have restricted returns due to health and hygiene or store policy:
- Toe Rings
- Sale, Clearance and Sample products.
The following products are excluded from our refund policy. These items are non-refundable.
Gift Cards are valid for three (3) years from the date of issue and are not redeemable for cash.
Gift Wrapping is non-refundable.