Shipment Delays

Due to the impact of reduced transportation as a result of the COVID-19 Pandemic, there may be some slight delays in shipping your orders. We apologise for any inconvenience.

Embella ships all over the world! There are some areas that have restrictions on shipping jewellery, so unfortunately we cannot send jewellery products to Russia or Hungary.

Our 'Pickup' option is only available at our local boutiques in Darwin and Yamba, where items are in stock. During checkout, if you find pick up is not available at your preferred boutique, you can contact us to request these items be transferred between our boutiques.

Pick up orders are usually ready for collection within 1-3 business days after you place your order. We will contact you when your order is ready for collection.

Every Embella order comes beautifully wrapped in our branded packaging. However, if you would like your items individually gift wrapped with a small message for the gift recipient, please check the Gift Box option on the product page to add a $5 gift box to your order. Gift Boxes are purchased per item, not per order.

Delivery Times

We are located in the tropical town of Darwin, Australia. Our remote location means our delivery service is a little slower than city-to-city shipping.

We aim to dispatch all orders within 2-3 business days.

Once your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email, please check your spam folder, or contact us.

Shipments are sent during standard business hours Monday to Friday, purchases made on weekends and public holidays will be processed the next business day.

Once your order is dispatched you will receive a shipping confirmation and tracking details via email. 

On rare occasions, such as particularly busy retail periods, processing times may be delayed due to the large volume of orders received.

Once your order is processed, we will ship it to you using AusPost Express, which typically takes 3-5 business days.

Once your order is processed, we will ship it to you using DHL, which typically takes 7-10 business days. All international orders require a phone number and signature for delivery and cannot be delivered to a PO Box.

Shipping Fees

Shipping rates are calculated based on the origin of the products being shipped to you.
We now ship from both boutiques, this may result in combined shipping costs when items in your order are coming from two locations.

Standard shipping starts at AU$12.
Shipping from both boutiques in a single order is AU$24.

We offer Free Shipping on orders over AU$150.

Standard shipping starts at AU$35 for International orders.
Shipping from both boutiques in a single order is AU$70.

We offer Free Shipping on orders over AU$350.

Customers may be subject to pay any taxes, duties, handling fees and customs clearance charges required from your country for importing goods. We cannot give you an estimate of this cost as it varies for each country. We urge you to contact your local customs office for further information regarding costs and how to get your items cleared through customs. 

Embella is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it. If you decide not to accept the shipment or fail to pay the duties/taxes your order will be returned to us by the most economical route. This can take a long time which will delay the return process. Additional shipping charges apply if you would like your order resent.

Change of Mind Returns

You will be responsible for shipping and handling charges to return any unwanted items.
We recommend shipping via a traceable method and to retain proof of postage until you have received confirmation that your return has been processed. Lost shipments will not be refunded.

International Returns

In case of a parcel being rejected at customs due to a change of mind, we reserve the right to withhold all duties and taxes incurred from your refund once it has been returned to us. These are treated as 'return to sender' shipments which are considered a low priority by our courier and can take up to three (3) months to return to our warehouse.

Please note: Subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately if over the value of $1000 to avoid deductions from your final refund amount.

We provide free shipping to our exclusive group of valued stockists on wholesale orders.

Gift Cards
Gift Cards are valid for three (3) years from the date of issue and are not redeemable for cash. Gift Cards are non-refundable.

Gift Wrapping
Gift Wrapping is non-refundable.

Contacting Us

Still need help?
Speak to our customer care team using the form below. Alternatively, you can contact us by phone or email:

PHONE: +61 8 8941 1755
Monday - Friday | 9am - 5pm ACST
Saturday | 9am - 3pm ACST


For contact us page.

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