Shipping Protect Terms & Conditions
Shipping Protection Terms & Conditions
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Overview
- By purchasing Shipping Protection, you are safeguarding your order against loss, theft, or damage during transit. This coverage applies solely to the items within your order from embella.com.au.
- By purchasing Shipping Protection, you are safeguarding your order against loss, theft, or damage during transit. This coverage applies solely to the items within your order from embella.com.au.
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Coverage Details
- Loss: Orders marked as “delivered” by the carrier are not eligible for claims unless proven lost.
- Theft: Orders stolen post-delivery are not covered.
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Damage: Submit damage claims with photographs and proof within 7 days of delivery.
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Claims Process
- Filing a Claim: Report issues within 14 days of the expected delivery date or within 7 days for damaged items. Claims must include your order number and supporting evidence (e.g., photographs for damaged items).
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Approval and Resolution: Upon approval, claims will be resolved through replacement or refund, based on item availability and at our discretion.
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Exclusions
- Excludes delayed orders, weather-related damages, and issues occurring outside the shipping provider’s control.
- Excludes delayed orders, weather-related damages, and issues occurring outside the shipping provider’s control.
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Changes to Terms
- Embella reserves the right to amend these terms at any time. Updates will be effective immediately and published on our website.
For questions regarding these Terms & Conditions, please contact us through our Contact Us page.
