COVID-19 Prevention Policy

**Darwin Boutique temporary closure

Due to the possibility of one or more of our staff coming into contact with a COVID positive case, we are taking the precaution to close our store and warehouse until we can complete a deep clean.

Our team are now isolating until we receive PCR test results. Once we have completed a deep clean, we will reassess the reopening of both the warehouse and Darwin store. Online orders may be delayed during this time.

We apologise for this inconvenience. We must ensure that customer, and staff safety remains our priority.

Please email us at enquiries@embella.com.au for general business or via our contact page at www.embella.com.au for returns.

We endeavour to reopen as soon as possible and will keep everyone posted on our socials:

Instagram- @embella_style
Facebook- embella jewellery

 

COVID-19 Prevention Policy

Embella Jewellery remains committed to providing a high standard of customer care during the COVID-19 pandemic. As a precaution, we will continue to conduct regular cleaning throughout our boutiques, including cleaning and sanitising of all surfaces, display products and changing rooms, and providing hand sanitiser for our customers and staff at the entrance of our boutiques.

Visiting our Boutiques

You may be required to check in with the State QR code system and wear masks as a condition of entry into our boutiques. We will provide a contactless pickup option for online ordering at our Darwin and Yamba boutiques for locally based customers. When required by health or Government direction, we may take additional steps to minimise the risk of exposure, up to and including the temporary closure of our boutiques or warehouse.

Online Orders

We will continue to ship orders, but in the event of a disruption to our normal staff levels or access to our warehouse, we may experience some delays with processing and shipment times. 

We apologise for any potential inconvenience these safety measures may have on your shopping experience. We are committed to ensuring customer and staff safety remains our priority.